If you’re getting logged out of HubSpot every day — whether from the portal or the Chrome/Edge extension — you’re not alone. It’s a common headache that can disrupt workflows and cause unlogged emails. The good news: most of the time, this is fixable with the right browser and system settings.
Here’s a step-by-step guide you can try.
HubSpot relies on a cookie called hubspotauth to keep you logged in. If your browser blocks or clears this cookie, you’ll be forced to log in every time.
In Chrome or Edge:
Go to Settings > Privacy & Security > Cookies and other site data > Sites that can always use cookies
Add this: [*].hubspot.com (make sure to include the brackets)
Also, make sure "Clear cookies and site data when you close all windows" is turned OFF
Note: I applied these Chrome steps on Microsoft Edge, and they worked.
Private browsing modes automatically delete cookies when you close the window. Stick to regular browsing to keep your session alive.
HubSpot admins can control session timeouts.
Go to Settings > Account defaults > Security > Inactive session timeout
If the timeout is too short (less than 24 hours), you’ll be logged out more often, and the "Remember me" option won’t even show up at login.
If you’re an admin, you may need to increase the timeout. If not, talk to your HubSpot admin to have this checked.
This is what actually fixed the problem for me. HubSpot uses time-sensitive security tokens. If your system clock is off — even by a few minutes — authentication can fail.
In Windows:
Run w32tm /resync as an administrator, or
Use the time sync feature in system settings.
Quick Tip: I had multiple browsers on my machine. A barely used Chrome stayed logged in after multiple restarts, but the browser I used daily kept logging me out — until I synced my clock. It was the game-changer.
Ad blockers, privacy tools, or even antivirus software can block HubSpot cookies and kill your session.
Try temporarily disabling privacy extensions
Allowlist app.hubspot.com and *.hubspot.com in both your extensions and antivirus settings
Sometimes a corrupt cookie or cached session data can mess things up.
In Chrome/Edge:
Visit chrome://settings/content/all (or edge://settings/content/all)
Search for "hubspot.com" and clear all related entries
Log back in and tick "Remember me" if you see it
This will help confirm if the issue is browser-specific or machine-specific.
Make sure JavaScript is enabled in your browser
Don’t forget to check for any HubSpot service outages: status.hubspot.com
If your company uses Single Sign-On (SSO), note that some setups will force logouts after 24 hours of inactivity
If you’ve tried everything and still keep getting booted, it’s time to reach out to HubSpot Support. Be ready to share:
Your browser version
List of installed extensions
Screenshots of any error messages
| Step | Action |
|---|---|
| Allow HubSpot cookies | Add [*].hubspot.com to allowed cookies |
| Avoid Incognito mode | Use standard browser windows |
| Check session timeout | Review session timeout in HubSpot settings |
| Sync system clock | Ensure your computer’s time is accurate |
| Disable privacy extensions | Allowlist HubSpot in extensions and antivirus |
| Clear site data | Remove all HubSpot entries from browser data |
| Try another browser/device | Check if the issue is browser-specific |
| Contact support | Reach out to HubSpot Support if unresolved |
Getting repeatedly logged out of HubSpot isn’t just annoying — it can cause critical work like email logging and activity tracking to fail quietly in the background. Take the time to go through these steps. In my case, clock syncing made all the difference. Yours might be just as simple.